Refund and Returns Policy:  Signature Bounce

Effective Date: 18th November, 2023

At Signature Bounce, we strive to provide you with high-quality products and a satisfying shopping experience. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities when making a purchase from us.

1. Returns:

If you are not entirely satisfied with your purchase, you may return the item(s) within [insert number] days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. Refunds:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment. Please note that shipping costs are non-refundable.

3. Exchanges:

If you received a defective or damaged item, we will happily exchange it for the same item. Please contact us at [insert contact information] within [insert number] days of receiving the product to initiate the exchange process.

4. Return Shipping:

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of your item. Signature Bounce is not responsible for items lost or damaged during return shipping.

5. Non-Returnable Items:

Certain items are non-returnable, including personalized or customized products. We do not accept returns on items that have been used, damaged after receipt, or are not in their original condition.

6. Cancellations:

If you wish to cancel your order, please contact us at [insert contact information] as soon as possible. If your order has not been shipped, we will process the cancellation and issue a refund. Once the order has been shipped, the standard return process applies.

7. How to Initiate a Return:

To initiate a return, please contact us at [insert contact information] with your order number and details of the item(s) you wish to return. We will provide you with instructions on how to proceed.

8. Refund Processing Time:

Refunds are typically processed within [insert number] business days of receiving the returned item. Please note that the processing time may vary based on your financial institution.

9. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at [insert contact information]. We will work with you to resolve the issue promptly.

10. Changes to the Policy:

Signature Bounce reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

If you have any questions or concerns about our Refund and Returns Policy, please contact us at sales@signaturebounce.com.

Thank you for choosing Signature Bounce. We appreciate your trust in our products and strive to make your shopping experience enjoyable.